Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 455th among Home Decor sites. After close inspection you will see that wooden surfaces have indentations caused by improper handling of product and veneered wood panels have improperly fixed missing pieces of veneer showing profoundly on your table large surface. Their majestic horns are so stunning, you cant help but step back in awe. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. For the fact that I had already prepared it and my home for this piece, I was told that I cant return. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. Discover more about the small businesses partnering with Amazon and Amazon's commitment to empowering them. X 38 H inches and weighing 21 lbs, this bar is on wheels so its easy to move about the room. There are a few different ways you can find companies that are going out of business. I would have expected them to at least waive the $111.00 shipping charge. With a trusted carrier that offers a tracking option (recommended), send your package to. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. When in life have u heard something like this.??? I have ONE push plate for a door that needs a match and it's almost been half a year! It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Viking ships are intimidating. Its currently sold out, but expected to be back soon. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. I will probably order from them again. Impossible to reach without hiring someone. Can't fault them. I received an alligator statue from this company last Christmas. I did paint the outside gray to make it more realistic, but the inside hose dry rotted after just 3 months, it it is a fountain unfortunately, you have to crack the head to replace the hose. One review read, I purchased a wall hanging that was chipped pretty bad. Still, Design Toscano has many repeat customers. Wish I read before ordering. Cant even give a zero-had to put a 1 as they do not let you leave it blank. For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. Roland the Gargoyle Gutter Guardian Downspout Statue, Asian Temple Pagoda Lantern Statue: Large, Asian Temple Pagoda Lantern Statue: Medium, Basking in God's Glory Little Girl Statue: Medium, Remembrance and Redemption Angel Statue: Medium, Nature's Nurturer, St. Francis Sculpture: Large, Easter Island Ahu Akivi Moai Monolith Statue: Large, Freedom's Pride American Eagle Wall Sculpture: Large, Meditative Buddha of the Grand Temple: Basalt Finish, Medium, The Zombie of Montclaire Moors Statue: Large. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! weeks." Shipping and handling charges are not refundable if shipment is refused. Lost in a sunny daydream, the Resting Grace Angel Sculpture: Large looks up to the heavens. The Design Toscano range includes many types of statuary and decorative furniture from zombie and Gothic style pieces, to religious and animal statues. The paint hasn't lasted a full season, and it is my problem to repair. Our Design Toscano-exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and lends its quiet countenance to . Last Tested. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. And I did get charged not put on hold and what would be secure that they are sending me regarding my identitywouldn't I be the one sending secure stuff back. Google can also be useful if you use a search term like, "businesses closing in (year)," "liquidation stores near me" or a similar phrase. The amount of wear depends upon your climate and exposure. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. My first experience with Toscana was very good. NYPost: Toys R Us Is Going Out of Business, Business Love to Know: How to Have a Going Out of Business Sale. I purchased 2 art deco style lamps and one console cabinet. The underlying white material is visible once the paint has flaked off.They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. In this case I paid a fair price and got a bad product. 00. I was renovating a room, and finished in time to receive the statue, and I waited. Emailed them several times but still no response! I waited on hold until I could be transferred to her at home.There was no offer to resolve my complaint. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. Used to be a 5 star plus site over 7 years ago. **************** was rude and laughed at my concern. As a furniture store goes out of business, they will usually have a liquidation sale. Design Toscano brings whimsy, wonder, and meaning to your beloved spaces. To Return an Item: Shopped-Read about company history-Ordered-Could not get a solid delivery date, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. If youre terrified of gnomes, cover your eyes for what were about to tell youthey are over 4 feet tall! Not happy. Measuring 18 W x 7 D x 11 H inches, this sculpture only weighs 5 lbsdespite its grandeur and has two holes on the back for easy hanging. One came right away and I was charged $30.64 which included the shipping charge for BOTH. I ordered an unusual statue of the Blessed Mother. I'm an amateur artist, and this dead guy sculpture is right up my alley! Their headquarters, however, are based in Elk Grove Village, Illinois, so we can assume that the company oversees manufacturing from the US. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. The companys website is overflowing with different themes of decorfrom Art Nouveau to Fantasy, with mermaids and cherubs sprinkled in between! When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Still not sold? My order began with a credit card discrepancy. They wouldn't do it saying it could be a fraud issue. January 19. Were independently supported by our readers and we may earn a commission when you buy through our links. The first way is to check public records. What wasn't suitable was sent back at no cost to myself. Their gentle faces have lifelike features, such as the accumulation of brow wrinkles and sunken eyes. # 3 I send it back and have them repaint it. Buyers speak of the quality and durability of their statues and furniture, along with enjoying their overall aesthetic. Not acceptable. Try these options, carefully selected to look sufficiently realistic. It sat there for 6 months, and we realized a crack had appeared in its side. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround . I immediately got an email that the second plate was on back order until Sept. Then, I got a postcard in the mail that said it would be Oct. FREE Returns . 90. Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. We use dedicated people and clever technology to safeguard our platform. Bankruptcy filings are considered a public record by law. Wait what? Features Cast in quality designer resin Hand painted Full color finish Flexible: No See Less Weights & Dimensions Specifications Additional Documents Owner Manual ( pdf) Features Material Resin/Plastic Color Stone Number of Statues Included 1 They ask you to review product you buy, but if you submit negative review they will remove it from their website, leaving only reviews which aid their sales. If an item is received damaged, please notify our Customer Service Team within 24 hours so that a claim can be processed. 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Never again! This is no way to run any sort of business and we are absolutely disgusted and are spreading the word. Didn't I get a thank you for being a verified customer email? Design Toscano. But, no. Terrible company!I online ordered a mermaid statue for a Christmas gift on Nov 28. I will hesitate to order any more items from this company. FREE SHIPPING! Where are the egyptian design toscano items manufactured? I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. I tried to order a gift for my daughter and ship it to her house. Companies can ask for reviews via automatic invitations. So they obviously didn't send them when they said. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. For more than 35 years, our mission has been The manufacturer will do nothing about it and will not stand behind its product. Marble umbrella vessels (2). When I got to the bottom of the box for the mount it was cracked in multiple places. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is now the week of Thanksgiving and I called and was told that there was nothing they could do. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. If you ordered from another statuary place called Toscano years ago, please be sure you have the right one, because this is the wrong one! Really? Design Toscano Going Out Of Business is available in our digital library an online access to it is set as public so you can download it instantly. January 19. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! 99 Cents Only. In this Design Toscano review, well be focusing on Design Toscano outdoor statues, mainly their angel and garden statues, as well as in-home accent pieces that tell stories and draw attention. Statues of all designs for your garden and home. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. the glass parts do not sit well in the brass parts. This Design Toscano review will fly over the brands thoughtful and emotion-provoking celestial sculptures. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. We bought the Rose Table Lamp, two of them. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. On OUR dime. February 27, 2023 . Tiny camper pod expands to 3 times its size in seconds. Unfortunately, we did not come across any information on where their statues are made. Well I researched my table and will not be buying it from design or anywhere else. Why buying a house today is so much harder than in 1950. Here are 8 tips for writing great reviews. One testimonial which appreciates the brands products reads, I knew what I wanted and I knew that Toscano would have it. For your protection, returned packages must be insured for the value of your merchandise. They LOVE to harass their customers ABOUT THE Collection. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. It said t would be shipped 5-7 days . I am a repeat customer of theirs so I would think they would care. Give this Toscano-exclusive executive gift to yourself or another who enjoys the rich romance of Arthurian legend. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Tried to charge me for shipping and tax on items that were cancelled I ordered a grim reaper table for my son for Christmas. I emailed back why was my card charged and to email me the forms. Design Toscano is not responsible for the contents of any linked site or any link contained in a linked site, and disclaims all liability for any injury or injuries which you may experience by using 3rd party links. BBB Business Profiles may not be reproduced for sales or promotional purposes. However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. Well guide you through the process. I have never had a company be so disrespectful to me before. 15 gorgeous backdrops for your next Zoom call. I will NEVER by another product from this company! Model # KY30578. design-toscano-going-out-of-business 2/3 Downloaded from event.zain.com on September 11, 2022 by guest The Atlantic Monthly 1995 Old-House Journal 1995-09 Old-House Journal is the original magazine devoted to restoring and preserving old houses. Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything! I have bought from this site several times and was never disappointed! Per the online catalog, there was a picture of a gray one, with three sizes noted below it. They have reduced their range in the uk from 11440 to 7000. I live in Florida and placed it outside in a screened in porch. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. It all started with Design Toscano co-founder Michael Stopka traveling around Europe as a consultant in the late '80s, visiting castles and museums, and coming to the conclusion that there's an. Worst, rude, unhelpful, uncaring customer service EVER!!! However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. Measuring 22 dia. Ordered - was told (without a tracking number) that part of order would arrive on a certain date - waited for tracking numbers (issued when product ships) and still had to contact CS for them - ended up the item had not shipped yet (one day before it was supposed to arrive) - - finally after reading these other reviews just cancelled the order. It manufactures and sells statuary, historical reproductions, furniture and home decor. Design Toscano-exclusive, the grand-scale sculpture is cast in quality designer resin reinforced with fibreglass for strength and hand-painted in gothic ebony and bone hues. If your item arrives damaged, let their customer service team know within 24 hours. 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