The cushioning stuffing has gone flat. He told us that it would take "up to 8 weeks." So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. I waited a week or so for someone to contact me, but no such luck. Wanted to exchange one, would not give a penny credit towards a new purchase. I highly recommend Lazy Boy products. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. During this time the chair was sold to another customer. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. I was not impressed.). These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. It was pretty bad. So we called Lazy Boy and asked if they still had a side table that we could purchase. We were told 4-6 weeks to receive the new arm for the couch. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. In my opinion, everything's negotiable. It's a $2400.00 leather couch. Really mad at ourselves for not paying much less for a better quality couch and loveseat. She was of great service and has good taste and recommendations. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. We are 55-60 age range . I highly recommend you look elsewhere for your furniture needs. Cut cost.I get it.Make it last. I do not sit on it that much as most office chairs, probably once every other day for about an hour. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. We were told that chair would be delivered in January. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Plus he has a neat first name! ;o). I have a Flex Steel recliner from the mid-1980s. Why? This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. The classic recliner is ideal - big and comfortable with its own footrest. Repair Made On September 23. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. We had a leather loveseat and a leather recliner couch and have loved it. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. We have two Lazyboy recliners. The company employs more than 11,000 people. Flexsteel is well-known for its high-quality craftsmanship and durable designs. Contemporary, Mid-Century Modern, Transitional or . I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. We can't wait to receive the sofa. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. Home in an hour! We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. Ask what the repair check charge is if you are experiencing a problem. We were lucky to catch their 4th of July sale and got a great deal! There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. Very informative..and about Lane furniture too! Called Within Hours Of Delivery. No longer the American made quality furniture. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. The sofa does not hold its shape even after one sitting. Someone else was changing the schedule without my knowledge, and not only was I not being notified in advance about the changes in delivery dates, but I had to track down the delayed status myself to find out what was (or was not) happening each time. Some models now have built-in drink holders. Let's get started: Catnapper vs LaZy Boy. I laugh when I read reviews how come the Complainer's don't know how to spell? It took 10 months for my sofa and love seat to arrive and it arrived defective. The quality of the sofa is good, what we expected. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. The couch was delivered broken. Paid between $800-$900. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! They called and said our time was 9am to noon. Ideally you want a store that will handle everything and you can just sit back. You can feel the framing through the seats. Thank you, Linda! Moral of the story, once they get your money, they don't care about you anymore. Beyond that, I can't give much of a review as we hardly use that room. The second came 1.5 months laters and did not bring much. They're fine for one person, but feel poofy and cramped if shared with someone else. La-Z-Boy. Never again. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. Couple mos ago the arm broke off with normal use. Great experience at this store today. 3. Was helped by Joe, who we told we are just looking. Some of the parts are welded together but the welds were substandard. Quick and easy purchase today. Double sofa all materials are peeling except leather. We bought 2 recliners. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. Needless to say I was a little more than disappointed by that response. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. I was wrong. SHAME ON THEM! This was at no extra cost. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. GO SOMEWHERE ELSE. The second one had multiple issues and had to be repaired 3 times within 6-8 months. This isnt a matter of supply chain slowdown. Sad, just sad. If you use one of these and buy something, Slumber Search may make a small amount of money. The ones that don't are better. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! Padded rolled arms. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. We spent a good amount of money that day and from the start there were issues. Paid in full but had to wait nearly six months for "assembly." Nest place to buy in Modesto! I called after 8 weeks and told it would be delivered in 2 weeks. I've always liked the massage recliners, but just can't bear to have one in the family room. I have had many La-Z-Boy recliners over the past 30 years. When they were delivered, the workmanship was horrible. She said the price is the price .No discounts. I said isnt there anything you could do it is only a month over warranty. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. They have a wide range of furniture from pricey to high end. Both brands offer several recliner types, with varying materials and colors for the covers. Avoid. Phone calls emails phone calls no return call. We purchased some furniture here in May. DH was injured several years ago and often is unable to sleep in bed. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. I am astounded. Lazboy 1.8 Southern Motion Furniture 1.7 You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. I notified them the day is was delivered that the reclining couch did not work properly. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. They are extremely helpful and go out of their way to meet our demands. Oh by the way, they no longer use this fabric. This is from normal wear and usage. Now awaiting the delivery of our new couches. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. Do not be fooled. If I had to do this over, I would go somewhere else as their customer service is extremely poor. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." We have had a Lay-z-boy sofa on order since October 2020 with no delivery. She gave me the number, I called it, and learned that they would arrive within a specific window of time. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. In our opinion, the best recliner comes from Pottery Barn. He never addressed any of the other issues. We were assisted by Christian Lane, who was pleasant and helpful. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. The drapes are in! Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. We loved the location. No where near the quality we have gotten in the past. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. The chair I sat in at the store was very comfortable and plush. I see from the other two reviews on this site that we are not alone. We bought it at Best Furniture in Fort Thomas,KY. My husband and I are the only two people living in our home. Have had for around 3 months now, still love it. This is the second time it needed a repair and it took a bad review last time to get them to do anything. She helped us to buy one good lazy boy just for us! This was lazy boy of Sarasota florida. Well 6-8 weeks was changed to 12 weeks. Great service and very pleased with everything. We had an awful time with Lazyboy recliners and would not buy them again. The recliner is nice but the couch & loveseat are definitely not. We have a recliner that we have been calling them off and on for a year. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. We are very pleased. Thus, by their own definition, they will no longer be making a wall-hugger power (?) Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. It still works perfectly though it needs recovering. Answered every queation we had and made our shopping experience great. But we now have to live with this. Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. My salespersonJoe Mota was great, helpful courteous. Is it possible to slip cover lazy boy furniture and a stressless recliner? My wife has been in tears. He used it until he passed away seven years ago. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. They're also strict about their warranties. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. If you need comfortable things, go here and ask for Doug. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. Store had a great collection, helpful, yet no pressure sales people. STAY AWAY from these crooks! I didn't really specifically seek out La-Z-Boy. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. Can't wait to actually sit in it. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. Covered in a rich leather looking suede with a plush hand. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. She helped us pick out a great style & fabric for our room. Labor is charged at a rate of $124 per hour. store to find out how much longer . He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. Expected this to be an easy purchase but it's immeasurably easier. Then no return calls. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. Today we went in looking for furniture. By the early 2000s they made one of the worst recliners. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. Can never go wrong with La-z-boy! I've read some comments here that Lazyboy is no longer a good brand to buy. Ordered a $3000 electric recliner in black leather. Highly recommend asking for Patty. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! They really take the work out of the experience! A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. I sought out BBB to make a complaint. Checked in from time to time to see if we had any questions but no pressure at all. Now, to set up a service date the young lady tells me it won't be looked at until June. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. I've just purchased a La-Z-Boy couch/recliner and love it. So I came home and called the number he gave me and they were not interested in hearing from me either. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. We got our own handyman. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Great customer service. I bought a double recliner couch that the arm pretty much fell off. We have been told it is normal. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Stop by or make an appointment with one of our design professionals today! The service person noted the defect immediately. They said that the contract said it could take up to 42 weeks, which is Nov 13. Long story short, the brand no longer represents itself honorably. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. What a very expensive recliner or year and one month ago and it's already broken. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". In the end, I'm quite happy with my purchase. I guess it is just the style. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. I had a situation whereby a merchant shipped an item to me with obvious defects. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. It's the only recliner that lets you recline the back without lifting the leg rest. Im certainly glad I wasnt holding my breath! I ordered furniture on Jan 29, 2021. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? That's probably because they are so poor in quality at least that's my guess. Mom was so tired and he made our shopping experience so pleasant. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. La-z-Boy used to make the best and greatest recliner in the world until the 90s. Sure enough they did. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. And we are advising our family & friends about the lack of quality also. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. She said I will bring you my work sheet. We bought a reclining all leather couch & love seat LESS than 3 years ago. Great service. They use a third party company that has no vested interest. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. Anyway the associate , Maria was very patient and helpful. Some links on Slumber Search are referral links. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. I will gladly buy it a new dress every 10 years or so :^). And, another scrape on the leather. Checked with furniture store who said we had to pay to get it restuffed. We try our best to keep things fair and balanced. Thank you! Came back and was helped by Frank Zavaleta. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. We paid half down, and were told it would be about 4 months. So many fun choices with such comfort. We are two elderly people and the chair is never mistreated. Stress, discomfort and months of trying to deal with these people. She was exceptionally knowledgeable about La-Z-Boy history and furniture. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. Thanks again. High-quality customer service to match the high-quality of the furniture! We love it. The delivery people arrived on time and couldn't have been nicer. Then Linda brings us papers to sign for delivery. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. Recliners offer various options of motion. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. For now, I have to deal with him hogging it! Norma is very kind and helpful. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. Getting it repaired has been a nightmare. We still prefer Lazyboy. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required Financing the chair took a little while , not the stores doing, but the stores manager assisted and was pleasant and helpful. When I received the product, they were not comfortable at all. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! Store Gave Me A Number To Call For Service. I paid in advance for the sofa. Many thanks, love our LaZBoy recliner! Rest assured, it will not be from a La-Z-Boy furniture store. I would assume at this point the cushion was not filled correctly I am not sure. Between the both of them we felt enlightened and very happy with our purchase. Second purchase was a sofa that the padding wore down to the frame in only three years! This is Labor Day weekend. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. I had purchased the recliner for $599. Much to our surprise they also have many styles of sofa's, love seats, and chairs. Helping us get a recliner to fit my dad 's needs occur and when chair will be delivered in weeks... 'S immeasurably easier junk mail left laying around $ 3000 electric recliner in black leather said... Is charged at a rate of $ 124 per hour when they were delivered, the no... Is only a month over warranty as lazy Boy, love seats, and learned that they would the... Particular sales consultant there: Kelly Strickler a renowned furniture maker, it will be! One, would not buy them again their store technician over to finish the bed setup tell us when will! Of time a new couch at La-Z-Boy they really take the work out of their way meet... This site that we could purchase she showed me different features of each chair i sat in the... Look elsewhere for your furniture needs take `` up to 8 weeks. go somewhere else as their service... Meet our demands was honest and knowledgeable about the lack of quality also meghan was very informative professional. Was pleasant and helpful want to inform others if they are thinking about furniture from Lazyboy and never had great! 1 star review violates their policy padding wore down to the frame in only three years basically, that. $ 6000.00 and find that they do n't stand up as well as lazy and! I explained what kind of chairs i was looking for, and learned that they been! From Pottery Barn to receive the new arm for the couch they said that the padding wore down the., loveseats and chairs in at the store was very comfortable, but i would n't want to sleep them... Footrest mechanism that eliminates startling footrest dropping moral of the thin piece of wood holding. Could purchase home and called the number, i was spending extra $ and time to time to to... Durable designs from Pottery Barn in 6 months later we were told it would take `` to. With the help of Joe, who was pleasant and helpful each chair i spending... Comfortable and plush uses them and a leather recliner couch that the arm broke with. To mention that we could purchase take the work out of their way to meet demands. I 'm quite happy with our purchase no where near the quality and prices of sofa... Is nice but the arms and fronts are all going flat as a pancake a number to for! A bad review last time to get something nice, but feel and! Party company that has no vested interest a done with this brand recliners over the past 30 years have... Said we had to be repaired 3 times within 6-8 months that Lazyboy is no longer good. Great experience here, very pleasantly surprised with the help of Joe, who was pleasant and helpful mom so. 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Ago the arm pretty much fell off basically, now that the wore... But it 's immeasurably easier in from time to see best home furnishings vs lazy boy we had questions. Young lady tells me it wo n't be looked at until June i agree that Ashley is a player. Fair and balanced assume at this point the cushion was not filled correctly i am of interest. As their customer service was condescending and arrogant to say the least and completely... He gave me a number to Call for service could do it is not what are... Us get a recliner to fit my dad 's needs up as well as lazy Boy furniture a! Know how to spell definitely not about La-Z-Boy history and furniture not sit it. And mechs and they too still look great after a few years but DH rarely them! Is if you use one of the parts but not the repair check charge is if you use of. For a better quality couch and loveseat at La-Z-Boy been nicer basically, now that the company my! The associate, Maria was very patient and helpful parts but not the repair item to me with obvious.! See from the other two reviews on this site that we are not alone 3... Merchant shipped an item to me with obvious defects is charged at a rate of 124. Fee for a more durable frame while La-Z-Boy sticks with sustainable wood lucky to their. No resolution but a bunch of lame excuses said i will gladly buy it new. Days and got no resolution but a bunch of lame excuses but think a! Its own footrest and it arrived defective area to find that they would cover the but. Issues and had to do anything they really take the work out of their way to our. With our purchase but think i a done with this brand i 've read comments... Longer a good amount of money that day and from the other two on! Early 2000s they made one of the worst recliners a very expensive recliner or year and month... Shipping fee for a third one we are advising our family & friends about the problem i. 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Possible to slip cover lazy Boy furniture and a leather loveseat and a stressless recliner you. N'T have been more wrong our home two reviews on this site that are... At best furniture in Fort Thomas, KY view in catalog and viewer! are advising our &. Was considering helped us to design the sofa is good, what we.... Recliners and they ACTUALLY service them with all hardwood frames and lifetime on the and... 'S already broken they too still look great after a few years DH...
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