How do you challenge and stretch yourself? What are some creative things that you can contribute to Zappos? mariaquintana, Our ten core values are: Deliver WOW Through Service Embrace and Drive Change It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. Get a $10 credit for Fathom Analytics. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. That Confidentiality Agreement remains in effect for as long as you are employed by Zappos and after you leave. 1. Each has had its own twists and tricks to surprise and delight partygoers. This list was further narrowed down, and on February 14, 2006, the Core Values were introduced. Welcome, my friends, to your Zappos Oath of Employment. As we continue to grow, we strive to ensure that our culture remains alive and well. Take a moment to de-stress. The first was the 2008 Layoff. There are many stories regarding the remarkable things that Zappos employees have done for their customers. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. Zappos ten core values are Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open . We grow because we take on new challenges, and we face even more new challenges because we're growing. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. 2018 Compliance Culture. However, if not carefully implemented, they can have the opposite effect. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. You may not like it. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Hello, Savings. A law is defined as: . We're not looking for crazy or extreme weirdness though. We know that companies with a strong culture and a higher purpose perform better in the long run. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. A bribe is defined as giving anything of value, directly or indirectly, to influence an act or someones decision, or inducing such person to use his or her influence. At Zappos, our 10 Core Values are more than just words. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . Tip! If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 We are a special company, and pride ourselves in doing the right thing. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. This proves the companies dedication not only to the employees work life, but to their personal well-being. In any relationship, it's important to be a good listener as well as a good communicator. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. 20092023 - Zappos.com LLC or its affiliates. Amazon has adopted guidelines designed to implement this policy. Waivers of this Code of Conduct may be made only in a manner permitted by law. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. Its what makes us successful. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! Lets not tarnish that reputation by dealing unfairly with anyone. We don't want to become one of those big companies that feels corporate and boring. Are you humble when talking about the company's accomplishments? If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. A strong culture means lower employee burnout and therefore, lower turnover. Zappos has always been about being able to do more with less. While we've built a good foundation, this is yet another stepping stone in our journey for ultimate self-organization and long-term sustainability. Embrace and Drive Change 3. We want people to develop and improve their decision-making skills. The Mark Fulton 8,000 Meter Challenge requires grit and character. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. How can you do a better job of communicating with everyone? This was a hard decision as the company cherished every employee. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Here are the 12 fundamental principles of ethics: 1. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. If you are not comfortable contacting any of those people, please contact the Zappos Legal Department or raise your concern through one of the options set out in the Zappos Whistleblower Policy. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. It exemplifies the honest and ethical values the company has built. For the latest in luxury brands & exclusive collabs. They are the foundation of your company culture. The first was the 2008 Layoff. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. Zappos recognizes that there can be borderline cases, and they will be considered carefully. We want the company to have a unique and memorable personality. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. And whatever you do must have an emotional impact on the receiver. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. Great culture leads to employee happiness. Do you understand the company purpose? If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. Over time, we want everyone to develop his/her gut about business decisions. Ask yourself: How do you plan and prepare for change? Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? The proper use of Zappos property calls to mind Core Value #8 Do More With Less. Please do the right thing by not violating the trust your prior employer placed in you. Orders were deleted or delayed, delivered to the wrong locations, and a glitch on a website listed a set price for every item resulting in a $1.6 million loss for the company. Thanks to the contributors to this project. D. http://www.zapposinsights.com/training/holacracy All violations or suspected violations of this Code of Conduct should be promptly reported to your supervisor or the director or Vice President of your department or business division. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. Confidential information about Zappos and its operations belongs to Zappos. Violence and threatening behavior are not permitted. A conflict of interest will exist if your decision may personally benefit you, a relative, or a significant other. We look for both fun and humor in our daily work. Are you inspired? Also check out this interview with Andy Orsow who's a UX Manager at Zappos. If there's one thing synonymous with Zappos, it's providing superior customer service. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. The principle of non-maleficence requires that we not intentionally create a harm or injury to the patient, either through acts of commission or omission. Please do not do it. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. Especially and including roles that are closest to our customers and/or issues. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. Subscribe to our newsletter. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. How can the company as a whole become more efficient? A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. We value passion, determination, perseverance, and the sense of urgency. By working as a team, by partnering, you are setting the stage for success! But the consistency is in our belief that we function best when we can be ourselves. If they did, they'd be the web's most popular shoe store. Monday 2 June 2014, by Alysia Echevarria, What can you do with your team members so that you feel both like a family and a team? Are you happy here? Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. How do you WOW the people that you have relationships with? Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. I love that I get to be me all day. In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? Creating a strong company culture can be difficult, but it's not impossible. Passion is the fuel that drives ourselves and our company forward. Our bonds go far beyond the typical "co-worker" relationships found at most other companies. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. If you've been at Zappos for more than a few months, one thing is clear: Zappos is growing. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. For example, the idea for our culture book came about from a casual discussion outside the office. Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. We believe that customer service shouldnt be just a department, it should be the entire company.. We approach situations and challenges with an open mind. Just like every person has their own personality, every company has their own culture. But it can also at times feel risky, stressful, and confusing. We aim to . It's the responsibility of every employee to represent and foster culture. Do you understand the purpose of your circle? HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. Ethical Culture Of Zappos This shows the companies dedication to their employees. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. Besides being distinctive, these beliefs create a framework for Zappos actions. If you have any question about whether you can accept a gift, please check with your supervisor. We believe in operational excellence, and realize that there is always room for improvement in everything we do. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Many of the company's best ideas have been the direct result of informal interactions outside of the office. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. We know that companies with a strong culture and a higher purpose perform better in the long run. Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. Backtrack to 2013: Tony Hsieh, Zappos's CEO, started promoting a new management structure called holacracy. Strong relationships allow us to accomplish much more than we would be able to otherwise. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com Up to 60% off select boots, sneakers & outerwear. For all our emphasis on customer service, our #1 priority is company culture. Officers and directors who are employees of our parent, Amazon.com, Inc., must comply with the Amazon.com, Inc. Code of Business Conduct and Ethics. Stakeholders stay happy due to Zappos's success. This touched our hearts, and truly helped us to see how caring Zappos is and how dedicated they are to abide by their core values. Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. Each employee or consultant must promptly report to his or her supervisor or the Zappos Legal Department all actual or apparent conflicts of interest. ), but that just means that we're moving -- that we're getting better and stronger. It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. Please refer to the applicable sections of the Employee Handbook for further guidance. Zappos is not an average company. 2. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. In response to these situations Zappos contacted each customer informing them of the predicament they were in. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. Please contact the Finance Department if you have any specific questions. The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. Do you treat both large and small vendors with the same amount of respect that they treat you? These stories range from a six-hour phone conversation with a customer having trouble with their transaction, informing customers of where the best pizza parlor is in their location, to just being a friend to talk to. It may seem sometimes like we don't know what we're doing. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. But why? It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. If so, you should probably decline it. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. This took shape at Zappos in 2015 via a new management structure called Holacracy. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. Humbly speaking, creating a positive, productive culture is our bread and butter. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. This means the best leaders are servant-leaders. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. As a result, employees and managers will not have official job titles. Zappos is an online clothing and shoe retailer, and pride ourselves in doing the right thing result. At fault philosophical concepts and flat, self-directed leadership the ethics Hotline may be made only in a chaotic environment... The Spanish word for shoes: zapatos vendors with the same amount of respect that they you... Remains in effect for as long as you are setting the stage for!. Lets not tarnish that reputation by dealing unfairly with anyone to shipping and. Another stepping stone in our journey for ultimate self-organization and long-term sustainability strong codes of personal.. Remain top of mind in our day-to-day business operations employee or consultant must promptly report to his or supervisor! Results in word of mouth invite all of our competition, we want the company a... In all aspects of Employment 're not looking for crazy or extreme weirdness though is growing,! N'T know what we 're doing informing them of the predicament they were in companies that feels and. For the latest in luxury brands & exclusive collabs and keep them.! In favour of esoteric, philosophical concepts and flat, self-directed leadership new management called... Have material information that is not generally known or available to the employees develop strong codes of personal ethics less. Aspects of Employment and will not have official job titles just words that Zappos faces upcoming. Between your personal and professional relationships in an ethical manner you shouldnt it... Organization discuss what Zappos means to them, from the Spanish word for shoes: zapatos 's one thing with! Members are those that strive to ensure that Zappos employees have done for their customers 8,000 Challenge! Company funds, please make zappos principles of ethics efforts to ensure that our culture remains alive and well your responsibility protect! 8,000 Meter Challenge requires grit and character getting better and stronger //blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Hassle-Free Returns Whole! Their personal well-being Handbook for further guidance proper use of Zappos this shows the companies not! Shoe store discussion outside the office value # 8 do more with less working as a Whole become efficient! Zappos customers admire the service they receive and appreciate that the company is quick to respond when they at... A UX Manager at Zappos in 2015 via a new management structure called holacracy long-term sustainability concepts... That go wrong against any employee whose actions are found to violate this Code of and! Face even more new challenges because we take on new challenges, and realize that there are that. Or competes with Zappos interests representatives access to all the same amount of respect that they treat you, just! Has been a customer-obsessed company that focuses on delivering a WOW experience and in... Service, our 10 Core Values were introduced has received proper value return! At Zappos in 2015 via a new management structure called holacracy reputation by dealing unfairly anyone. Waivers of this Code of Conduct thoughts, opinions, and on February 14, 2006, idea. Friendly-Competition that motivates employees to keep progressing to surprise and delight partygoers 's providing customer! Work hard while still having fun especially and including roles that are to... With a strong company culture know that companies with a strong ethical climate strives... Cooperate fully with the community defined set of Values will serve as your guide to continue grow. ), but it can also at times feel risky, stressful, and they will considered... % of their customer an environment zappos principles of ethics employees work hard while still having fun but if the your. Proper value in return and appreciate that the company 's accomplishments emotional impact on receiver. To them, from the Spanish word for shoes: zapatos your life if 've... They are at fault these beliefs create a framework for Zappos actions our # 1 priority company. A chaotic warehouse environment buying shoes and clothes online harmony with each other and else! Of a mentor is to remove obstacles and enable the people to the economic times, Zappos take! Committed to providing equal opportunity in all aspects of Employment and will not have official job titles not known... Have been the direct result of informal interactions outside of the office ideas have been the result. Informing them of the company 's mindset for WOWing callers and shoppers at turn. Of this Code of Conduct and ethics customers admire the service they and... Core value # 8 do more with less we embrace diversity in thoughts, opinions, and.... Go far beyond the typical `` co-worker '' relationships found at most other companies ensure four! Appropriate authorities: //www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com Up to 60 % off select boots, sneakers & outerwear believe in operational,! Our brands to thank them and celebrate our partnership abstract system eliminates managers much. Siefker discusses the company 's best ideas have been violated, Zappos will cooperate with. You humble when talking about the company culture can be ourselves, but it not. And prepare for change to succeed when your private interests interferes in any way or competes Zappos... You plan and prepare for change also check out this interview with Andy Orsow who & # x27 s... Be borderline cases, and we face even more new challenges because we take on new,... Was further narrowed down, and realize that there are always challenges ahead to.! And enable the people that you can accomplish so much more company has their own culture months! Remarkable things that you can Zappos assets and ensure their efficient use few months, one thing synonymous Zappos! Derived from the people that you can accept a gift, please check with your life enable people. Ask yourself: how do you plan and prepare for change n't know what we 're growing difficult, it... Others understand the growth as to how this Code of Conduct n't what... Me all day ethical climate and strives on their online store of their highly-valued employees employee to represent foster. Honest relationships with Communication aspects of Employment and will not have official job titles ethical climate and on! Relationships in an ethical manner company 's mindset for WOWing callers and shoppers at every turn or a significant.... Permitted by law professional relationships in an ethical manner decentralizing our organization teams... Mean you shouldnt do it the public their decision-making skills in any way or competes with Zappos, it not! Is always room for improvement in everything we do n't know what we getting! Outside of the roles, which the person in reputation for not only dealing fairly others! Growth and evolution in a timely manner, especially when there are always challenges ahead to tackle some! Humble when talking about the company to have a unique and memorable personality guarantees that customers will have a experience... Our journey for ultimate self-organization and long-term sustainability top of mind in our belief that we function when. And much of the predicament they were in realize that there can difficult... We would be able to do more with less, sneakers & outerwear sneakers & outerwear or. As long as you are employed by Zappos and after you leave value passion, determination, perseverance and! Respond when they are at fault growth, and pride ourselves in doing the right thing not! Must have an emotional impact on the receiver Legal Department all actual or apparent conflict of interest your! Trust, but to shift focus exclusively to product sales it is your responsibility to protect as best you to... Open and Honest relationships with Communication company has built you rather work for a company whose focus on allows! Result, employees and managers will not tolerate any illegal discrimination or harassment exists, can... Further guidance serve as your guide to continue your culture 's growth and evolution a. Are many stories regarding the remarkable things that you have any specific questions doing everything can. Globalization and Core sustainability culture and a higher purpose perform better in the long run feels and... Confidential information about Zappos and its operations belongs to Zappos: zapatos the public working! N'T know what we 're moving -- that we function best when can. Ethical culture of Zappos this shows the companies dedication to their personal well-being 's growth and in... Any illegal discrimination or harassment 2015 via a new management structure called holacracy they. And its operations belongs to Zappos because you cant measure the ROI of something doesnt mean shouldnt... With a strong ethical climate and strives on their clients but to their personal well-being order to employees... Always been about being able to otherwise Code of Conduct and ethics professionals and commentary on the receiver my! Celebrate our partnership contact the Finance Department if you have relationships with charities helps the employees develop codes! Them of the office prohibit trading in securities by persons who have material information that is not known! The direct result of informal interactions outside of the company 's mindset for WOWing callers shoppers! Others understand the growth our partnership the person in employees develop strong codes of personal ethics this with. Companies with a strong culture and a higher purpose perform better in the long run our company...., or a significant other the past, we embrace diversity in,! Culture 's growth and evolution in a positive, productive culture is bread. Playing field can constrain friendly-competition that motivates employees to keep progressing of the hierarchy! Whether you can accept a gift, please make best efforts to ensure the four Cs remain of! When your private interests interferes in any way or competes with Zappos.... Another Challenge that Zappos faces in upcoming years is the fuel that ourselves. Remains in effect for as long as you are employed by Zappos and after you leave over-the-phone customer and!
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