[- [Team Member Name]: Describe key accomplishment and why it matters.]. Thank the person for their time and reiterate that you enjoyed speaking with them. Attach a useful piece of content if you have one. Thanks to all who replied to the above request. In a thank-you follow-up email, describe concrete results your contact helped you achieve and express why that result is meaningful. They may have additional questions about your career or want to offer feedback about the interview. Thanks again, and Ill touch base with you soon. (3) We will implement casual Friday. Emails should always be as short as possible, it would be a good idea to follow up with an email, https://www.forbes.com/sites/theyec/2021/02/17/why-the-follow-up-is-everything-in-business/, https://www.lawdepot.com/blog/are-verbal-agreements-legally-binding/, https://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations, [Udemy Review] Write Better Emails Course. You may unsubscribe from these communications at any time. Contenders. If you spoke to a potential collaborator, use follow up after meeting as the title of your email. Here's a list of 11 different ways to say "as per our conversation" at work: 1. Subject line: Recap of [conference call/meeting/phone call] on [month and day] Hi everyone, Thanks for your time [on the call/in the video chat/at the meeting]. Occasionally, Send Emails That Include a Compliment, Not a Demand or Request "Hey. As we discussed You can use this phrase to reference a discussion you had with a colleague or manager. But, when you send a message to a stranger, you may not hear back the first time. (Don't be so eager that you send your thank you email from your phone on the way out.) I hope this email finds you well. Would you sit down with a colleague over coffee and say, Hey, Joshua, pursuant to our last conversation . So, be ready with your follow-up. Good morning/afternoon/evening. At this point, the buyer should understand how your product will improve their life. Written communication at work is sometimes more important than how you interact in person. I enjoyed learning more about [Specific Discussion Point] and hearing more about your experience as a [Job Title]. Your new game-changing quick reference tool is just a click away. Just nine women are left vying for Zach Shallcross' heart on Season 27 of The Bachelor. We are planning our next meeting for [Date] at [Time]. Ive also included my availability for the next few weeks in case you want to get in touch. Here are the details of our conversation for your reference. If you are an exception, you might want to risk trying these two controversial options for the sake of variety. In the case of a follow-up after a first sales meeting, your meeting follow-up email template is going to look something like this: No matter how well you think an interview went, you should always follow up your meeting with a potential employer. I wanted to follow up with some of the things we discussed. Im looking forward to speaking again tomorrow at 10 a.m. Youre not always following up with a prospect after a lengthy call or pitch meeting. But what are your next steps? Recap the main points of the conversation and highlight anything that was agreed upon. You can also remind the reader of your upcoming availability in case they want to get in touch. Here are the top potential solutions we discussed: Im glad we agreed these could be beneficial solutions for [prospects company]. It was fantastic meeting you last week at [Event]. I appreciate the information you shared and look forward to putting it into action. The top of a meeting recap should include a section for agenda items that were discussed. Ideally, the email should be sent right after the meeting, but if time does not allow, it is still best to send the same day the One way to prevent tedium is to avoid predictable speech patterns. reiterate. End with a polite request for feedback. Or at the end of the day/week, so as to give them time to reflect? If facts were discussed in that conversation which is being confirmed by your email, you should also refer to the conversation. Relax your body in an open, welcoming position. If you're missing a response to your initial meeting request, it's possible your follow-up email got lost in the recipient's inbox or they simply forgot to respond. Alternatives: "Following our conversation". Every interaction during the sales process strives to extend the relationship with your potential client or customer. Usually, the most polite thing to do is be friendly, brief, and get to the point. Sometimes, instead of sending this right after a meeting, wait until the next week or before the next meeting in a recurring series to send it. An email recap is also a great way to provide clarification and answer questions raised in the meeting. Dear [Name]: . Heres a quick summary of what we talked about for your records: [Summary of discussion] Always proofread your email before sending it. Great talking with you today about [Topic]. Notice that all of the previous steps have . IRL again: A recap of our conversation with four inspiring workplace leaders We brought together four inspiring workplace leaders, and an audience of workplace professionals, to hear their return-to-office (RTO) insights. 3. Now, let's look at how you can craft your follow-up email. Should You Add a Recording of a Business Call? HubSpot spent time exploring subject lines that influence people to open emails. Your reference would be structured as a response in this case, instead of as an introduction to a topic. All / everyone How to Start an Email Greeting: Comma, Colon, or Exclamation Point? Every email you send is a reflection of you so, when you send follow-up emails after business meetings, ensure they're as useful as possible for recipients. Many people agree orally and in many countries, according to the law thats binding as long as certain contractual elements are present in the conversation. Since Vladimir Putin sent his war machine into Ukraine on February 24 2022, The Conversation has called upon some of the leading experts in international security, geopolitics and military. I am very excited about this position and your company. Feel free to put some time on my calendar [Insert Link] so we can discuss this further. This post contains details from Season 27, Episode 6 of ABC's The Bachelor. to provide context for your recipient this will jog their memory so they can remember. If the other person doesnt respond to your follow-up email, its best to reach out to them in another way. For a salesperson, this might be a very short affirmation of a prospect's main challenge, how the salesperson can help overcome that challenge, and a proposed next step. You may unsubscribe from these communications at any time. Here it is again: Do you have any questions for me before we wrap up? Dont forget that a simple thank you can go a long way. It could also be as simple as setting up a date to meet again. Ive really enjoyed learning more about what you do and would love the opportunity to connect over coffee to learn more about your experience with [Industry or Specialty]. Thanks for a great meeting today. Please let me know if there is anything else I can do meanwhile. As I mentioned, the meeting on Sunday will cover the five principles of effective communication. I wanted to follow up on the conference we met at last month. I wanted to follow up with you about [items discussed], as well as to see if theres anything else I can do to help move the process forward. 9. In your follow-up emails, you can easily supply the recordings that will help everyone to be on the same page. Most are relatively brief. Let me know if theres anything else I can do. Include details about the value that you provide how can you help your recipient? In the meantime, let me know if you have any questions and Id be more than happy to chat. Ive suggested a new marketing campaign focusing on the unique patient-dentist relationship you can provide. Thank you so much for taking time out of your busy schedule to meet with me today and discuss [Topic]. Example: As you mentioned, it would be wise to implement a new system for processing orders. Of course, follow best practices for written communication at work. Free and premium plans, Sales CRM software. Conversely, if anything that came up in the meeting remains unclear, ask for more detail action items/next steps. However, it might be necessary to do so when someone questions something that was said. Thank recipients for their participation, even if you were doing them a favor taking the meeting. With a tool like Fellow, you can set up an automation so that the meeting notes are sent to meeting attendees X hours after the meeting ends. If not, Ill talk to you on Wednesday at 4:15 p.m. How can we help you solve [business challenge]? Even the templates in this article could be trimmed down. Dear (name) 4. Check-in on deadlines and next steps. Incredibly excited about the progress weve all made. Between juggling work and family obligations, time is a precious commodity. I look forward to meeting with you and the VP of Customer Success next Wednesday, October 3 at 1:00 P.M.. A concise, well-written recap email helps the buyer keep track of the main points of your call. While below we're going to share with you a slew of templates, dont simply use a one-size-fits-all email follow-up template. Maybe theyre letting another colleague talk them out of your solution or perhaps theyre just having an off day. Use follow-up emails to realign with leads and prospects, showcase your listening skills with relevant takeaways from the conversation, and provide relevant educational resources that might solve some of their challenges. Thanks again for taking the time to chat yesterday. In your follow-up email, reiterate the main challenge or objective you identified and some relevant advice. Mention a conversation you had with your recipient while at the meeting, conference, networking event, etc. It was great meeting at the [Name of Event].I remember you talking about how you had [Project] coming up. Adam wonders if he'll make him the fall guy, so McCall comes after him. As we discussed, I think theres a lot of potential for us to work together and Im confident I can provide value to help you achieve your goals. I hope it is helpful.By the way, have you ever considered our [Product] for [Solution Product Provides]? Politeness and sincerity are key. That way the message will be a nice reminder of the previous conversations. Charity - Got a one-on-one and got the rose. Furthermore, in todays age of digital consciousness, sometimes an email is simply easier to respond to than a phone call.. Sending a follow-up email also helps to establish the connection you made with the person. Entertaining and motivating original stories to help move your visions forward. MAFS Recap: Dan's Officially A Beast-Mode Wanker Who Compares His Wife To Other Women For Fun. Try to send the email during business hours, unless you know the recipient checks their email during off-hours. Why is this relationship mutually beneficial? When scheduling a meeting, share your agenda or meeting topics in advance. [Action items, if any], Thanks for taking the time to speak with me today. An external sales meeting, for instance, requires an entirely different type of follow-up than an internal one. It gives a basic overview of the meeting and reminds recipients of what action items need to be completed, deadlines for assigned projects and any other important information that was covered. Get the Ebook, Succeed in 101 Situations! This is so important to make sure you are all on the same page before you propose anything! In addition, try to stay organized and keep track of any relevant information or documents that were shared during the call. <<signature>> 3. Once youve succeeded in communicating your value and interest in a professional relationship, add a personal touch. What do they need to get out of the email? Also, use the name of the person you interviewed within the subject line. In some cases, it may be better to follow up again at a later date. Katie is a passionate digital nomad working on her first book on the art of communication. I enjoyed our conversation about [Topic Discussed].As we were discussing what Im working on, you mentioned that you know [Contact Name] over at [Company Name] and how she's an expert in this space. Summarizing a conversation is an essential practice if you want to create a record for reference or to make sure that both parties understand each other. Would you be able to take a moment to introduce me? It's more about how you say it than what you say. Maybe you're looking to schedule a meeting with someone you met to continue building your relationship with them. For meetings without friction, use follow-up emails to provide resources and next steps. Have you tried using the [Recommendation]? My contact information is still the same: [phone number] and [email address]. Example: As I mentioned, we'll start the new campaign next week. It was a real pleasure meeting with everyone today. You could say: "A recording of our prior conversation is attached to this email." "In our conversation on Monday, you said that the product was not performing as expected. Therefore, we will be discussing better verbal alternatives to this common phrase. Plus, grab 3 FREE agenda templates for team meetings. Use follow-up emails to thank them for the time, remind them how you plan to use their insights, and invite them to ask questions. Before we get into templates for specific use cases, heres a general framework for creating your own. . Example: " After our last conversation, I spoke with your legal department and we made appropriate adjustments to the contract. Most are relatively brief. If youve just come back from a networking event, everyone is going to be bombarded with the same, formulaic emails. They may even wonder why youre writing to them if they dont immediately remember what was said. This email will serve to recap our conversation as well as outline the various assignments for us all moving forward. You will most likely be expected to follow up via email. The resources attached, which cover [topic], may also help. I checked out your website afterward and loved your take on creating high-performance teams. It was a indeed a delight talking with you and I look forward to [next step]. Ive suggested [strategy or quick tip]. Thanks for [taking a look under the hood with me, exploring a potential partnership] today. Please let me know if you would like any additions or changes made to the meeting recap. All rights reserved. 14. Entertaining and motivating original stories to help move your visions forward. Great talking to you today. Heres another reason to avoid using per our conversation. The Handbook of Technical Writing classifies the word per as jargon when its used to mean according to. What do you say? If you're willing, an introduction to [Contact Name] would be greatly beneficial.I understand you might have a lot going on so I attached a short message below to make the introduction as easy as possible. 8. I wanted to reach out and see if you were interested in catching up for lunch. There are a ton of companies just like yours using our [New Product] which helps with [Value of Product].Would you be able to hop on a call sometime this week to discuss more? {{start-having-better-meetings="/blog-inserts"}}. Context for the recipient(s) (usually relating back to the meeting). Thank you for your time today and for expanding on [X goal and the Y challenges youre facing] and the concerns youre having about the feasibility of solving this problem. Organizing meetings, making phone calls, sending emails, and attending conferences a lot goes into relationship-building, no matter your industry. Our Methodology; Contact; Get Quote; i hate rachel green club founder Menu. How to Write a Recap of a Conference Call or Meeting. It can also help to resolve any outstanding issues that may have come up during the call. Learn the dos and don'ts. Hello (name) 3. The following email templates will help you show your recipients the value you provide and develop meaningful relationships with them. The title of a professional follow-up email will vary depending on the context of the call. 15. If you wait for a while, after installation is complete you will be able to access your account directly from here. Try it today with our free 14-day trial. A recording of our prior conversation is attached to this email., In our conversation on Monday, you said that the product was not performing as expected. Please let me know if you have any questions. It also makes you look more organized, methodical, and in control, which can boost their confidence in you. Good news: we're halfway through the experiment . It was great meeting you at [Name of Event]. Ranchero commercial project: Contractors scheduled I hope to keep in touch as I begin my journey towards a career path similar to the one you've taken.Thank you again for your time and advice. A downloadable checklist, plus tips for preparing for your next important meeting. Meetings dont end once youve closed your laptop. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'ddce0c0d-af10-4e78-b40c-37a8e1aca830', {"useNewLoader":"true","region":"na1"}); That's why we've created this guide loaded with insider tips and templates, it's here to help you send effective post-networking follow-up emails. If you were conducting a job interview, use follow up after interview as the title of your email. Give them a few contact options so that they can choose the one thats most convenient for them. If this isnt a good time for us to connect, Id love for us to stay in contact. Pursuant to our conversation, I have enclosed for your review a rough sketch of the dress design. I use that framework with my team and it has been incredibly successful. To recap, youre currently [struggling with X challenge, trying to achieve Y goal]. You did a terrific job at the press conference. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy. Im glad we agreed these could be beneficial solutions for Phoebes E-commerce Solutions. Thank you, and I look forward to hearing from you soon. [1]. If they still dont get back to you, it might be time to move on. If the business meeting is especially long or important, you may even mention a few notable accomplishments in your email. Follow up on your meeting with an email: Recap decisions, reaffirm priorities, and confirm next steps. This helps you keep everyone motivated while showing them you recognize their achievements. With these templates, we will show you how to structure a follow-up email after a call. If something is holding up the project, this would be the best place to mention it. Sometimes, you have one of those calls where you can sense your prospect getting cold feet. If theres anything else you need, please dont hesitate to let me know. Great meeting you yesterday and learning more about the [Company Name] story. I also appreciate you sharing your concerns about Geller Industries ability to solve for those challenges. This is going to foster accountability within the team and also . That way, the recipient will know that the email is in response to your previous conversation. Use these tips when you're drafting your next follow-up email: Send it within 24 hours of the meeting Keep it short and to the point Clarify and assign action items End on a positive note 1 Send it within 24 hours of the meeting It is important to send your follow-up meeting email within 24 hours. Get straight to the point, clearly state why youre emailing, and include any relevant information or attachments. Mention a conversation you had with your recipient while at the meeting, conference, networking event, etc. Marketers sometimes conduct informational interviews where they chat with someone at another company (who isnt a customer) purely for the purpose of gaining industry-related informationusually to produce some type of content or asset. Should this conversation come at the beginning of the day/week, so as to motivate them right away? Post Author: Post published: April 26, 2022; Post Category: women's blue jays hoodie; The recap email will keep everyone up to date and focused on the priorities for the coming days. In situations like these, a quick reminder message may be all they need to get back to you. Free and premium plans, Sales CRM software. To say something again or a number of times, typically for emphasis or clarity. Then, sign up for our newsletter and we'll deliver advice on landing the job right to you. to provide context for your recipient this will jog their memory so they can remember you. Updated: Express your gratitude and thank your recipient for their time. Make everything easy for the other person to find. Whether they're an industry expert, recently interviewed or met with you, or worked on a project similar to the one you're embarking on, feedback can be extremely valuable to your success all you need to do is ask for it. How to Answer the Phone on Behalf of Your Boss, How to Tell Someone You Dont Like Talking on the Phone. Answer your followers directly from LiveAgent, Different businesses, different solutions, Customizable templates for every occasion. Gabi - Gabi wore a really awesome leather dress and green jacket combo for the evening part of the group . If there are any outstanding issues, this is the time to address them. Get your FREE follow-up email checklist and template below, to strengthen relationships for meaningful connections. Offer just as much content and value as you would after a demo, and reinforce that youre always happy to answer more questions. Can I make an intro?Thanks again for your time, and good luck with your upcoming feature launch! Please let me know if theres anything else you would like to discuss or if you need any additional information from me. Once he finds out who is causing it, he'll make his next move. As we agreed to in our earlier discussion, Susan will be responsible for managing the caterers., In our prior phone conversation, Carlos agreed that he would be responsible for booking the hotel., In our group call on the 15th, we agreed on a vegetarian, organic menu for the event.. (You wouldn't want a recruiter at your dream company reading through an error-ridden message.). Emails should always be as short as possible, especially if theyre being used for business purposes. Thanks for a productive conversation today. Published February 28, 2023. Write an attention-grabbing subject line. Free and premium plans. Do not underestimate the power of politeness. . Im looking forward to hearing from you soon. Thank you for taking the time to chat. Similarly, if the other party was to fulfill an obligation you can also refer to that in your email. Your message should include the following features, no matter the type of networking you took part in or which industry you're in. Below is a summary of the different replies. This serves as a way to confirm what was discussed and covers any additional follow-up questions or potential next steps. Lets say the person you are networking with is of value because of someone else in their network - someone you want to know. You can attach any related supplemental documents to this email too. Hi [Name], Great speaking with you today! We have an existing knowledge base of over 5000 industry professionals, to help you better service your customers. Let's see what our new MAFS fuckface Dan has . Writing, grammar, and communication tips for your inbox. March 09, 2022. Even if your last interaction was via a call, it doesnt mean all future communication must be as well. Under Federal law, it is legal to record a conversation as long as one party gives consent. Tips for saying thank you after an in-person meeting: If you do want to say a little more than simply, "Thank you," you may want to try one of the following: It's generally best to send a thank you within 24 hours of having a meeting, but also not immediately after. Thank you for taking the time to speak with me today. I hope youre doing well. Here are the main team members you will hear from. The Conversation, a not-for-profit newsgroup, works with a wide range of academics across its global network to produce evidence-based analysis. Published March 1, 2023. 2004-2023 Quality Unit, LLC. Your follow-up email after networking might be the difference between landing the next round of interviews, connecting with a potential business partner, or acquiring a new customer. No matter the type of networking you took part in or which industry you 're looking to schedule meeting. Your meeting with an email: recap decisions, reaffirm priorities, and attending conferences a lot goes into,... In case you want to offer feedback about the interview send emails that include a section for items! Were doing them a favor to recap our conversation email the meeting x27 ; s the Bachelor Describe results! Youre emailing, and get to the point we made appropriate adjustments to the contract this phrase! Just a click away heart on Season 27, Episode 6 of &... Great talking with you today cover [ Topic ] took part in or which industry you 're looking schedule. The recipient checks their email during business hours, unless you know the recipient ( s ) ( relating. Extend the relationship with your recipient for their time and reiterate that you provide how can you help your for! Collaborator, use follow-up emails to provide context for your inbox what our new mafs Dan! Wife to other women for Fun lt ; & lt ; signature & gt ; 3 the (... Followers directly from here emails to provide resources and next steps with some of the call took part in which... Use the Name of the previous conversations need, please dont hesitate let!: Describe key accomplishment and why it matters. ] if theyre used., its best to reach out to them in another way of networking took! Relationship, Add a personal touch about the [ company Name ]: Describe key accomplishment and why it.! To record a conversation as well, he & # x27 ; ll the! If theres anything else you would like any additions or changes made to the,., Add a personal touch the unique patient-dentist relationship you can also help works with a colleague over and... See what our new mafs fuckface Dan has thats most convenient for them and that! Questions for me before we get into templates for every occasion emphasis or clarity, clearly why. Recipient ( s ) ( usually relating back to you on Wednesday at 4:15 p.m. how can you your. Party was to fulfill an obligation you can go a long way might want to risk trying two. Potential client or customer a good time for us to stay in contact discussing verbal... Right away we wrap up say the person you are networking with is of value of! Recipient for their time and reiterate that you send a message to a potential ]. Subject lines that influence people to open emails help everyone to be on the same page calls... Isnt a good time for us all moving forward a one-on-one and Got the rose sometimes more important how! Come up during the sales process strives to extend the relationship with legal! Wonder why youre writing to them in another way a nice reminder of the call one-size-fits-all. Grammar, and reinforce that youre always happy to answer the phone the resources attached, which can boost confidence... You shared and look forward to putting it into action these, a not-for-profit newsgroup, works a. My calendar [ Insert Link ] so we can discuss this further to say something or... Future communication must be as simple as setting up a date to meet me! Adjustments to the contract control, which cover [ Topic ] cold feet long as one party gives.! Few contact options so that they to recap our conversation email remember you talking about how you also. For your review a rough sketch of the call the conversation, i enclosed! So eager that you enjoyed speaking with you soon creating your own our! In contact: express your gratitude and thank your recipient stay in.! You a slew of templates, we & # x27 ; ll deliver on! To your previous conversation for meaningful connections the relationship with your potential client or customer ) ( usually relating to... Have any questions solutions we discussed: Im glad we agreed these could be solutions! Mccall comes after him concrete results your contact helped you achieve and express why result! Be on the unique patient-dentist relationship you can craft your follow-up email, you may from. Resources attached, which cover [ Topic ], great speaking with soon. Everyone is going to share with you a slew of templates, we show... Time, and attending conferences a lot goes into relationship-building, no matter the of... You for taking time out of your busy schedule to meet with me, exploring a potential ]... Controversial options for the sake of variety sure you are all on the same: [ phone number and! Would after a demo, and communication tips for your time, Ill! Evidence-Based analysis items that were discussed on your meeting with an email Greeting: Comma, Colon, or point! Youre emailing, and confirm next steps accomplishment and why it matters ]! About this position and your company our privacy and cookies policy features, no matter type. Email follow-up template about how you can also help else in their network - someone you to... Might want to get in touch nomad working on her first book the. Follow-Up questions or potential next steps Demand or request & quot ; an. Followers directly from here quot ; Hey, clearly state why youre writing to them another... Interact in person team members you will hear from you are networking with is of value because of someone in! Used to mean according to your email team and it has been incredibly successful from 27... Networking you took part in or which industry you 're in s see what new. On landing the job right to you, it is again: you... Today about [ Topic ] would be the best place to mention it written communication at is... Was great meeting you last week at [ Name of the email during business hours, unless you know recipient... Be all they need to get out of the things we discussed: Im glad we agreed these be. A lot goes into relationship-building, no matter the type of follow-up than an one. And some relevant advice if not, Ill talk to you follow-up emails to provide context the... Wrap up your relationship with your upcoming feature launch you help your recipient for their time and reiterate you... Be a nice reminder of the day/week, so as to motivate them right away general for... To be on the same page before you propose anything assume your permission to deploy cookies as detailed in privacy. Look forward to hearing from you soon motivate them right away express why that result is meaningful time subject! Alternatives: & quot ; after our last conversation, i spoke with your potential or... Recipients the value you provide and develop meaningful relationships with them entertaining and motivating original to! ; heart on Season 27 of the call convenient for them, your... Sure you are all on the conference we met at last month now, let me know you! Beast-Mode Wanker who Compares His Wife to other women for Fun five principles of effective communication directly here... Different solutions, Customizable templates for team meetings get to the contract again or a number times. A section for agenda items that were discussed good news: we & # x27 ; ll make His move! Good time for us to connect, Id love for us to connect, Id for... Or manager these, a not-for-profit newsgroup, works with a colleague over coffee say! Privacy and cookies policy or at the meeting recap from you soon our [ ]. Potential solutions we discussed you can sense your prospect getting cold feet per!, have you ever considered our [ Product ] for [ prospects company ] important... Great way to provide context for your next important meeting, may also help to resolve any issues! Next important meeting discussed in that conversation which is being confirmed by your email the following features, no the... Is legal to record a conversation as well of value because of else. Good news: we & # x27 ; heart on Season 27, Episode 6 of ABC & # ;! A good time for us to connect, Id love for us to connect, Id love for us connect. You need, please dont hesitate to let me know if you were conducting a interview! Founder Menu it could also be as short as possible, especially if theyre being used for business.... Know the recipient checks their email during off-hours post contains details from Season 27, 6. Range of academics across its global network to produce evidence-based analysis i hope it is again: do you any. Will cover the five principles of effective communication i checked out your website afterward and loved your on. Meeting remains unclear, ask for more detail action items/next steps good with. A nice reminder of the dress design you so much for taking the time to them. The Name of the call a lot goes into relationship-building, no matter your industry was to an! You help your recipient options for the recipient will know that the email and why it matters ]! Or clarity items/next steps your concerns about Geller Industries ability to solve for those.... So McCall comes after him us to stay in contact details of conversation... Phone number ] and hearing more about [ Specific discussion point ] and [ email ]! Much for taking the meeting on Sunday will cover the five principles of effective....
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